SAQMMA24N0045 – Sources Sought – General Scope: The purpose of the INL TIDeS 2 contract is to provide instructional services for INL/KM. These services shall provide INL’s staff and host nation-partners with knowledge, skills, and attitudes to counter crime, illegal drugs, and inst

May 7, 2024 | Sources Sought

United States Department of State

Bureau of International Narcotics and Law Enforcement Affairs

 INL Training, Instructional Design, and Support Two (TIDeS 2)

  1. Introduction: The staff and partners of the U.S. Department of State’s, Bureau of International Narcotics and Law Enforcement Affairs (INL) require specialized knowledge, skills, and attitudes to counter crime, illegal drugs, and instability abroad.  Recent Federal Employee Viewpoint Survey data identified a need to provide better training and development of INL staff.  A recent Training Needs Assessment of the bureau provided recommendations for doing so and to ensure staff training is applied on the job.  Some of those recommendations can be summarized as such – INL should professionalize its training design, delivery, measurement, curriculum sustainment, and evaluation.
  2. The Bureau supports capacity building of foreign justice, law enforcement, and corrections institutions.  Staff and leadership from host-nation criminal justice agencies need professional, foreign assistance-funded training as they improve their own criminal justice systems abroad.  INL partners with other U.S. government agencies, state, and local criminal justice organizations, multilateral institutions, nongovernmental entities, and the private sector to provide a wide range of training, both foundational and specialized expertise, to host-nation law enforcement, corrections, and justice personnel to increase their capacity to counter crime, illegal drugs, and instability abroad.
  3. The purpose of this INL Training, Instructional Design, and Support Two (TIDeS 2) contract is to provide instructional services for INL’s Office of Knowledge Management (INL/KM).  These services shall provide INL’s staff and host-nation partners with knowledge, skills, and attitudes to counter crime, illegal drugs, and instability abroad. INL/KM requires development, delivery, support and sustainment of training.  This includes through synchronous and asynchronous training and facilitation including in-person, virtual, and hybrid training.
  4. Background:  INL’s mission is to Keep Americans safe by countering crime, illegal drugs, and instability abroad.  KM’s mission is to maximize INL effectiveness by providing services for INL program offices and overseas staff in a customer-focused manner.
  5. Situated within INL/KM’s Continuing Education and Training Division (CET), the Training and Organizational Performance (TOP) team TOP empowers INL personnel with the knowledge, skills, and attitudes to accomplish INL’s mission and promotes INL’s learning culture.  INL recognizes that training, professional development, and talent management are integral components to the success of INL programs worldwide.  The TOP team supports the Bureau in defining and evaluating critical behaviors and competencies for the INL workforce, and it creates, provides, and supports INL-centric training and facilitation, for both domestic and overseas personnel, that are closely associated with administering and effectively managing the Bureau’s foreign assistance.
  1. INL provides staff training and facilitation in three buckets:
    1. Orientation – Prepares individuals to succeed in their new role in INL.
    1. Technical – Provides technical knowledge and skills-based training that can be applied to many types of programs with different goals and methods
    1. Specialized – Provides knowledge and skills to better understand and tackle INL’s policy priorities.
  1. INL/KM/CET’s State and Local Partners (SLP) program leverages the expertise of U.S criminal justice agencies and personnel to provide training, technical assistance, and mentoring support to their foreign counterparts.  Experts from INL’s state and local partners serve on short-term, INL-funded international assignments to mentor and train their counterparts in cooperating countries as well as to host foreign counterparts in the United States for study tours and trainings.  Training and mentorship via SLPs work best when INL’s programs use State and local-partners for specific interventions or expertise that can be difficult to find at the federal level or to address issues such as combating gender-based violence or promoting community outreach by law enforcement.  These interventions directly support INL country program to accomplish their goals and objectives.  To improve the efficacy and impact of our foreign assistance training, the SLP program has standardized and professionalized training provided by INL implementing partners to foreign criminal justice professionals. 
  2. Scope
    1. General Scope:  The purpose of the INL TIDeS 2 contract is to provide instructional services for INL/KM.  These services shall provide INL’s staff and host nation-partners with knowledge, skills, and attitudes to counter crime, illegal drugs, and instability abroad.    INL/KM requires development, delivery, support, and sustainment of training and facilitation (hereafter simply referred to as “training”).  This includes through synchronous and asynchronous training including in-person, virtual, and hybrid.  Hybrid includes training using synchronous and asynchronous learning, AND/OR Blended training, which consists of live, instructor-led training for both an in-person audience as well as a remote, on-line audience simultaneously. 
    2. Instructional services shall include learner analysis and design; development; implementation, including training as requested; evaluation; and curriculum sustainment.  Training design, development, and sustainment shall use an instructional systems design framework adherent to industry standards, and all training development and delivery shall employ adult-learning theories and principles. 
    3. The Contractor shall apply knowledge of learning sciences to develop instructional approaches and select tools, systems, and processes required for designing and supporting effective and highly interactive training.  The Contractor shall:
      1. Collaborate with Subject Matter Experts (SMEs) also referred to as Content Liaisons (CLs) both in and out of INL, as well as with INL leadership to design, develop, deliver, sustain evaluate the effectiveness of training.
      2. Develop and implement evaluation tools, using the Kirkpatrick method or other appropriate evaluation model to measure training effectiveness and impact;
      3. Ensure training materials are consistent, up-to-date, and in line with Bureau initiatives; and
      4. Ensure foreign partner training uses content related to international standards and best practices rather than policies and laws specific to the United States.
    1. Three Training Programs for Three Audiences – The contractor shall provide instructional services for three training programs with three different audiences:
      1. Staff Training – for INL’s staff of about 1,500 personnel including those domestic and overseas who design, manage, oversee, or support foreign assistance programs.
      1. Pre-Deployment Training (PDT) – for trainers and advisors funded by INL and working overseas to directly implement INL’s mission; and
      1. Foreign Partner Training (FP) Training – for INL’s state and local partners who deliver training to foreign government criminal justice practitioners. 

    1. The Contractor shall provide all personnel, materials, equipment, tools, activities, deliverables, and reports to standardize, update, and professionalize training and support knowledge and skill retention.  The Contractor shall create new training or improve existing training as requested.
    1.  Attached is a list of existing trainings and a training implementation calendar that the Contractor shall support in terms of delivery, evaluation, and sustainment.  Further below is a representative listing of requirements for the annual development of new training or training support products such as micro-learnings or micro-trainings.  INL/KM refers to micro-learnings and trainings as asynchronous videos or related mediums of less than ten minutes on a topic.  Learnings can simply provide information, while a micro-training requires interactivity.
    2. The actual requirements for training development, delivery, and related services (such as evaluation and sustainment) will be provided upon award.  Within 30 days of receiving the U.S. government’s specific requirements for the base year, the Contractor shall submit for approval, the first Annual Work Plan outlining how they will deliver on INL/KM’s training requirements.  The Contractor shall manage the work of the contract in accordance with the approved Annual Work Plan or seek adjustment to it if needed.  This process will be repeated for each Option Year thereafter.  No later than 60 days before the end of the base year and each Option Year, the U.S. government will identify needs for the upcoming year.  No later than 30 days from the end of the base year and each Option Year the Contractor shall submit for approval, an Annual Work Plan outlining how they will deliver on INL/KM’s training requirements for the upcoming year.
    3. This contract maybe incrementally funded.  In the event of incremental funding the U.S. government and Contractor shall discuss expectations for the time funded and come to agreement on services to be delivered.   The Annual Work Plan will outline this agreement, which the Contractor shall submit for U.S. government approval.
    4. Transition from an existing training support contract may be required.  That transition shall occur within 30 days of award, during which time the U.S. government will provide the Contractor with access to existing training and curriculum content identify equipment and materials available to support training, and familiarize staff with facilities.
  2.  Tasks

Task 1 – Learner Analysis, Design, and Development

Task 2 – Training Preparation and Implementation

Task 3 – Training Product, Materials, Aids, and Devices

Task 4 – Training Evaluation and Effectiveness

Task 5 – Curriculum Sustainment

    1. Task 1 – Learner Analysis, Design, and Development
      1. The contractor shall use an instructional systems design framework following industry standards, and all training and training implementation shall employ adult-learning theories and principles.  The Contractor shall provide a training curriculum example.  Curricula materials shall be editable and concise, for ease of translation (as needed).  
      2. Develop tools and knowledge assessments to measure effectiveness and efficacy of the total instructional program utilizing the Kirkpatrick Levels of Training Evaluation (Levels 1-4), or other appropriate evaluation metric.  Knowledge assessments shall specify knowledge increase targets for each training. Measurements shall utilize the learning objectives and subject matter content, texts, technical manuals, and other relevant course materials.
      3. The U.S. Government will have unrestricted license to all materials developed as a result of this contract, and the Contractor shall develop and provide all materials in an editable and easily accessible format as directed by INL/KM.   All materials prepared on behalf of the Government will become property of the Government.  The Government will be granted with unlimited rights to use and/or disseminate information without any restriction whatsoever. 
      4. INL/KM requires learning analysis, design, and development that is generally related to 90 hours of in-person instructor-led instructional time or an equivalent time, using a 40-hours of development to one-hour of instructional time formula.  Analysis, design, and development maybe for in-person instructor-led training, or an equivalent of hybrid/blended training, or micro-learning/micro-training.
    2. Task 2 – Training Preparation and Implementation
      1. The contractor shall provide hands-on support, implementation support staff, and instructor/facilitators as needed, to coordinate, prepare for, and deliver INL/KM training as per the provided training implementation calendar and any additional trainings the Contractor shall create.
      2. Activities shall include, but are not limited to, classroom set-up, training and technology assistance, and pre and post-course knowledge surveys and course implementation. 
      3. The contractor will work closely with the INL/KM or their designees in preparing for and delivering training.
    3. Task 3 – Training Product, Materials, Aids, and Devices
      1. The contractor shall develop, acquire, maintain and support training aids and devices for training courses. 
      2. The U.S. Government will have unrestricted license to all materials developed as a result of this contract, and the Contractor shall develop and provide all materials in an editable and easily accessible format as directed by INL/KM. 
      3. Provide technology-enabled support for products to include mobile applications to complement course modules and multimedia (video/audio) to ensure optimal learner experience.
    4. Task 4 – Training Evaluation and Effectiveness
      1. The contractor shall develop studies and mechanisms to determine the reliability and validity of training through evaluation and analysis of results. Provide detailed reports on training outcomes on a continual basis including training reports, monthly, and end-of-year reports.
      2. Identify other process and procedural improvements for the operational and fiscal benefit of INL/KM.
    5.  Task 5 – Curriculum Sustainment
      1. The contractor shall create a curriculum sustainment plan to support the ongoing efforts to maintain the relevance and currency of all training. The plan should include a systematic approach to making training improvements and content changes on a pre-determined schedule. 
      2. The contractor shall:
        1. Create a curriculum sustainment plan and calendar for all trainings as directed, including all those identified in this document and those the Contractor shall develop during the execution of this contract.
        2. Maintain all current finished products, including those outlined above.
        3. Maintain version control and instructional integrity of curriculum using a digital, cloud-based repository.
        4. Revise instructional materials for trainings in accordance with specific desired outcomes and learning objectives.
        5. Write, review, revise and reword evaluation tools and training content as necessary.
        6. Maintain curriculum files and all training related materials in an editable electronic format, so that INL/KM can modify, edit, and print from a cloud-based repository.
        7. Store files and related training materials in an agreed format and on a platform as agreed to by INL/KM.
        8. Ensure that training content is compliant with Section 508 requirements.
        9. Continue to coordinate with INL subject matter experts for content updates.
    6. Optional Services may be exercised at the sole discretion of the Government.  In the event Optional Services are exercised, the contractor shall provide any or all of the tasks identified given the additional hours and funds provided.  The Contractor shall update the Annual Workplan to reflect the services and products that will be delivered using the additional funded hours, commensurate with industry standards.

      United States Department of State

      Bureau of International Narcotics and Law Enforcement Affairs

       INL Training, Instructional Design, and Support Two (TIDeS 2)

    7. Introduction: The staff and partners of the U.S. Department of State’s, Bureau of International Narcotics and Law Enforcement Affairs (INL) require specialized knowledge, skills, and attitudes to counter crime, illegal drugs, and instability abroad.  Recent Federal Employee Viewpoint Survey data identified a need to provide better training and development of INL staff.  A recent Training Needs Assessment of the bureau provided recommendations for doing so and to ensure staff training is applied on the job.  Some of those recommendations can be summarized as such – INL should professionalize its training design, delivery, measurement, curriculum sustainment, and evaluation.
    8. The Bureau supports capacity building of foreign justice, law enforcement, and corrections institutions.  Staff and leadership from host-nation criminal justice agencies need professional, foreign assistance-funded training as they improve their own criminal justice systems abroad.  INL partners with other U.S. government agencies, state, and local criminal justice organizations, multilateral institutions, nongovernmental entities, and the private sector to provide a wide range of training, both foundational and specialized expertise, to host-nation law enforcement, corrections, and justice personnel to increase their capacity to counter crime, illegal drugs, and instability abroad.
    9. The purpose of this INL Training, Instructional Design, and Support Two (TIDeS 2) contract is to provide instructional services for INL’s Office of Knowledge Management (INL/KM).  These services shall provide INL’s staff and host-nation partners with knowledge, skills, and attitudes to counter crime, illegal drugs, and instability abroad. INL/KM requires development, delivery, support and sustainment of training.  This includes through synchronous and asynchronous training and facilitation including in-person, virtual, and hybrid training.
    10. Background:  INL’s mission is to Keep Americans safe by countering crime, illegal drugs, and instability abroad.  KM’s mission is to maximize INL effectiveness by providing services for INL program offices and overseas staff in a customer-focused manner.
    11. Situated within INL/KM’s Continuing Education and Training Division (CET), the Training and Organizational Performance (TOP) team TOP empowers INL personnel with the knowledge, skills, and attitudes to accomplish INL’s mission and promotes INL’s learning culture.  INL recognizes that training, professional development, and talent management are integral components to the success of INL programs worldwide.  The TOP team supports the Bureau in defining and evaluating critical behaviors and competencies for the INL workforce, and it creates, provides, and supports INL-centric training and facilitation, for both domestic and overseas personnel, that are closely associated with administering and effectively managing the Bureau’s foreign assistance.
    13. INL provides staff training and facilitation in three buckets:
      1. Orientation – Prepares individuals to succeed in their new role in INL.
      1. Technical – Provides technical knowledge and skills-based training that can be applied to many types of programs with different goals and methods
      1. Specialized – Provides knowledge and skills to better understand and tackle INL’s policy priorities.
    21. INL/KM/CET’s State and Local Partners (SLP) program leverages the expertise of U.S criminal justice agencies and personnel to provide training, technical assistance, and mentoring support to their foreign counterparts.  Experts from INL’s state and local partners serve on short-term, INL-funded international assignments to mentor and train their counterparts in cooperating countries as well as to host foreign counterparts in the United States for study tours and trainings.  Training and mentorship via SLPs work best when INL’s programs use State and local-partners for specific interventions or expertise that can be difficult to find at the federal level or to address issues such as combating gender-based violence or promoting community outreach by law enforcement.  These interventions directly support INL country program to accomplish their goals and objectives.  To improve the efficacy and impact of our foreign assistance training, the SLP program has standardized and professionalized training provided by INL implementing partners to foreign criminal justice professionals. 
    22. Scope
      1. General Scope:  The purpose of the INL TIDeS 2 contract is to provide instructional services for INL/KM.  These services shall provide INL’s staff and host nation-partners with knowledge, skills, and attitudes to counter crime, illegal drugs, and instability abroad.    INL/KM requires development, delivery, support, and sustainment of training and facilitation (hereafter simply referred to as “training”).  This includes through synchronous and asynchronous training including in-person, virtual, and hybrid.  Hybrid includes training using synchronous and asynchronous learning, AND/OR Blended training, which consists of live, instructor-led training for both an in-person audience as well as a remote, on-line audience simultaneously. 
      2. Instructional services shall include learner analysis and design; development; implementation, including training as requested; evaluation; and curriculum sustainment.  Training design, development, and sustainment shall use an instructional systems design framework adherent to industry standards, and all training development and delivery shall employ adult-learning theories and principles. 
      3. The Contractor shall apply knowledge of learning sciences to develop instructional approaches and select tools, systems, and processes required for designing and supporting effective and highly interactive training.  The Contractor shall:
        1. Collaborate with Subject Matter Experts (SMEs) also referred to as Content Liaisons (CLs) both in and out of INL, as well as with INL leadership to design, develop, deliver, sustain evaluate the effectiveness of training.
        2. Develop and implement evaluation tools, using the Kirkpatrick method or other appropriate evaluation model to measure training effectiveness and impact;
        3. Ensure training materials are consistent, up-to-date, and in line with Bureau initiatives; and
        4. Ensure foreign partner training uses content related to international standards and best practices rather than policies and laws specific to the United States.
      1. Three Training Programs for Three Audiences – The contractor shall provide instructional services for three training programs with three different audiences:
        1. Staff Training – for INL’s staff of about 1,500 personnel including those domestic and overseas who design, manage, oversee, or support foreign assistance programs.
        1. Pre-Deployment Training (PDT) – for trainers and advisors funded by INL and working overseas to directly implement INL’s mission; and
        1. Foreign Partner Training (FP) Training – for INL’s state and local partners who deliver training to foreign government criminal justice practitioners. 

      1. The Contractor shall provide all personnel, materials, equipment, tools, activities, deliverables, and reports to standardize, update, and professionalize training and support knowledge and skill retention.  The Contractor shall create new training or improve existing training as requested.
      1.  Attached is a list of existing trainings and a training implementation calendar that the Contractor shall support in terms of delivery, evaluation, and sustainment.  Further below is a representative listing of requirements for the annual development of new training or training support products such as micro-learnings or micro-trainings.  INL/KM refers to micro-learnings and trainings as asynchronous videos or related mediums of less than ten minutes on a topic.  Learnings can simply provide information, while a micro-training requires interactivity.
      2. The actual requirements for training development, delivery, and related services (such as evaluation and sustainment) will be provided upon award.  Within 30 days of receiving the U.S. government’s specific requirements for the base year, the Contractor shall submit for approval, the first Annual Work Plan outlining how they will deliver on INL/KM’s training requirements.  The Contractor shall manage the work of the contract in accordance with the approved Annual Work Plan or seek adjustment to it if needed.  This process will be repeated for each Option Year thereafter.  No later than 60 days before the end of the base year and each Option Year, the U.S. government will identify needs for the upcoming year.  No later than 30 days from the end of the base year and each Option Year the Contractor shall submit for approval, an Annual Work Plan outlining how they will deliver on INL/KM’s training requirements for the upcoming year.
      3. This contract maybe incrementally funded.  In the event of incremental funding the U.S. government and Contractor shall discuss expectations for the time funded and come to agreement on services to be delivered.   The Annual Work Plan will outline this agreement, which the Contractor shall submit for U.S. government approval.
      4. Transition from an existing training support contract may be required.  That transition shall occur within 30 days of award, during which time the U.S. government will provide the Contractor with access to existing training and curriculum content identify equipment and materials available to support training, and familiarize staff with facilities.
    33.  Tasks

    34. Task 1 – Learner Analysis, Design, and Development

      Task 2 – Training Preparation and Implementation

      Task 3 – Training Product, Materials, Aids, and Devices

      Task 4 – Training Evaluation and Effectiveness

      Task 5 – Curriculum Sustainment

      1. Task 1 – Learner Analysis, Design, and Development
        1. The contractor shall use an instructional systems design framework following industry standards, and all training and training implementation shall employ adult-learning theories and principles.  The Contractor shall provide a training curriculum example.  Curricula materials shall be editable and concise, for ease of translation (as needed).  
        2. Develop tools and knowledge assessments to measure effectiveness and efficacy of the total instructional program utilizing the Kirkpatrick Levels of Training Evaluation (Levels 1-4), or other appropriate evaluation metric.  Knowledge assessments shall specify knowledge increase targets for each training. Measurements shall utilize the learning objectives and subject matter content, texts, technical manuals, and other relevant course materials.
        3. The U.S. Government will have unrestricted license to all materials developed as a result of this contract, and the Contractor shall develop and provide all materials in an editable and easily accessible format as directed by INL/KM.   All materials prepared on behalf of the Government will become property of the Government.  The Government will be granted with unlimited rights to use and/or disseminate information without any restriction whatsoever. 
        4. INL/KM requires learning analysis, design, and development that is generally related to 90 hours of in-person instructor-led instructional time or an equivalent time, using a 40-hours of development to one-hour of instructional time formula.  Analysis, design, and development maybe for in-person instructor-led training, or an equivalent of hybrid/blended training, or micro-learning/micro-training.
      2. Task 2 – Training Preparation and Implementation
        1. The contractor shall provide hands-on support, implementation support staff, and instructor/facilitators as needed, to coordinate, prepare for, and deliver INL/KM training as per the provided training implementation calendar and any additional trainings the Contractor shall create.
        2. Activities shall include, but are not limited to, classroom set-up, training and technology assistance, and pre and post-course knowledge surveys and course implementation. 
        3. The contractor will work closely with the INL/KM or their designees in preparing for and delivering training.
      3. Task 3 – Training Product, Materials, Aids, and Devices
        1. The contractor shall develop, acquire, maintain and support training aids and devices for training courses. 
        2. The U.S. Government will have unrestricted license to all materials developed as a result of this contract, and the Contractor shall develop and provide all materials in an editable and easily accessible format as directed by INL/KM. 
        3. Provide technology-enabled support for products to include mobile applications to complement course modules and multimedia (video/audio) to ensure optimal learner experience.
      4. Task 4 – Training Evaluation and Effectiveness
        1. The contractor shall develop studies and mechanisms to determine the reliability and validity of training through evaluation and analysis of results. Provide detailed reports on training outcomes on a continual basis including training reports, monthly, and end-of-year reports.
        2. Identify other process and procedural improvements for the operational and fiscal benefit of INL/KM.
      5.  Task 5 – Curriculum Sustainment
        1. The contractor shall create a curriculum sustainment plan to support the ongoing efforts to maintain the relevance and currency of all training. The plan should include a systematic approach to making training improvements and content changes on a pre-determined schedule. 
        2. The contractor shall:
          1. Create a curriculum sustainment plan and calendar for all trainings as directed, including all those identified in this document and those the Contractor shall develop during the execution of this contract.
          2. Maintain all current finished products, including those outlined above.
          3. Maintain version control and instructional integrity of curriculum using a digital, cloud-based repository.
          4. Revise instructional materials for trainings in accordance with specific desired outcomes and learning objectives.
          5. Write, review, revise and reword evaluation tools and training content as necessary.
          6. Maintain curriculum files and all training related materials in an editable electronic format, so that INL/KM can modify, edit, and print from a cloud-based repository.
          7. Store files and related training materials in an agreed format and on a platform as agreed to by INL/KM.
          8. Ensure that training content is compliant with Section 508 requirements.
          9. Continue to coordinate with INL subject matter experts for content updates.
      6. Optional Services may be exercised at the sole discretion of the Government.  In the event Optional Services are exercised, the contractor shall provide any or all of the tasks identified given the additional hours and funds provided.  The Contractor shall update the Annual Workplan to reflect the services and products that will be delivered using the additional funded hours, commensurate with industry standards.

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