The Food and Drug Administration (FDA), Center for Biologics Evaluation and Research (CBER), requires one (1) base year of Post-warranty Preventive Maintenance and Repair service agreement for two (2) 3500xL Genetic Analyzers (SNs: 25355-101 and 22315-080), plus an additional two (2) option years of Post-warranty Preventive Maintenance, and Repair service. 

The FDA is seeking small business sources to determine the availability and capability of small businesses capable of providing the services described herein. Other than small business concerns are also encouraged to submit capability statements. The following information is provided to assist the FDA in conducting Market Research to identify potential contractors for this effort:

The associated North American Industry Classification System (NAICS) Code is 811219 – Other Electronic and Precision Equipment Repair and Maintenance; Small Business Size Standard is $22 million.

The system currently covered under a preventive maintenance and repair service agreement until 02/09/2022, contract HHSF223201810025A.

Minimum Performance Requirements:

  1. All maintenance and repair activities shall be performed by formally trained and certified technicians/engineers. All repairs and PM services shall be performed following Original Equipment Manufacturer (OEM specifications, manuals, and service bulletins, using OEM replacement parts, components, subassemblies, etc.
  2. Proposed pricing shall provide unlimited Corrective/Remedial and Preventive Maintenance Service(s) inclusive of shipping, labor, travel, replacement parts, components, subassemblies, etc.
  3. The PM Service plan shall include at least one (1) on-site visit for routine calibration and certification of the instrument per year.
  4. Contractor shall provide corrective/remedial repair visits within 2-3 business days of call for service (for issues that can't be resolved remotely via phone or Internet).
  5. The Contractor shall provide unlimited technical support Mondays – Fridays (excluding Federal Holidays) between the hours of 7:00 AM – 5:00 PM Eastern Time, and shall begin working on a solution to the problem within 8 business hours of contact for assistance. (e.g., telephone-based, email-based, website-based, etc.)
  6. Manufacturer's call center shall be accessible by FDA Contracting Officer's Representative (COR), Technical Representative (TR) and/or System Operator Personnel for technical assistance shall be staffed by senior engineers to provide a high level of expertise for troubleshooting the instrument.
  7. The service plan shall include access to OEM technical developments, repair procedure bulletins, and unlimited software, firmware, and application updates.

Service Records and Reports – the Contractor shall, commensurate with the completion of each service call (inclusive of warranty service), provide the end-user of the equipment with a copy of a field service report/ticket identifying the equipment name, manufacturer, model number, and serial number of the equipment being serviced/repaired and detailing the reason for the service call, a detailed description of the work performed, the test instruments or other equipment used to affect the repair or otherwise perform the service, the name(s) and contact information of the technician who performed the repair/service, and for information purposes, the on-site hours expended, and parts/components replaced. In addition, the Contractor shall provide a written report to the FDA COR and Contract Specialist, summarizing all maintenance and repair activities (including warranty work) each time service and/or repair is performed.


Period of Performance:


Base Year: 02/10/2022 to 02/09/2023

Option Year 1: 02/10/2023 to 02/09/2024

Option Year 2: 02/10/2024 to 02/09/2025

Place of Performance:


Building 52, Room 1152

10903 New Hampshire Avenue

Silver Spring, MD 20993.

The offeror shall furnish sufficient technical information necessary for the Government to conclusively determine that the offered product/services meet the technical requirements identified above. Though the target audience is small business manufacturers or small businesses capable of supplying services of a small business, all interested parties may respond.  At a minimum, responses shall include the following:

  • Business name, DUNS number, business address, business website, business size status (i.e., SB, VOSB, SDVOSB, HUBZone SB, SDB, WOSB, LB), point of contact name, mailing address (if different from business address), phone number and email address (Provide this same information if responding to provide a product manufactured by another firm);
  • Sufficient descriptive literature that unequivocally demonstrates that offered service can meet the above requirements. All descriptive material necessary for the government to determine whether the service offered meets the technical requirements including: technical specifications, descriptive material, literature, brochures and other information, which demonstrates the capabilities of the contractor to meet the requirement.
  • Past Performance information shall include recent (within the last 3 years) and relevant (prior experience information for the same or substantially similar Preventive Maintenance and Repair service agreement. For each past performance reference include the date of service, description of service provided and the manufacturer name and model of the equipment serviced, dollar value, client name, client address, client contact name, client point of contact mailing address (if different from that provided for client), client point of contact phone number, client point of contact email address, and name of company (to include DUNS number and size status) if not the respondent.
  • Documentation, if not the manufacturer of the equipment identified herein, of technical competency on the operation and repair of the brand name equipment. Such documentation should include certification from the original equipment manufacturer or other training certificates within the past calendar year.
  • If applicable, identification of the firm's GSA Schedule contract(s) by Schedule number and SINs that are applicable to this potential requirement. Detailed list of items included and not included on the GSA contract to meet this requirement.
  • Provide information if any of these specifications are too restrictive. No response will be considered that the listed specifications are adequate in a competitive environment.
  • If a large business, identify the subcontracting opportunities that would exist for small business concerns;
  • Standard commercial warranty and payment terms; and
  • Though this is not a request for quote, informational pricing is encouraged.
    The government is not responsible for locating or securing any information, not identified in the response.
    The Government encourages any comments and/or suggestions from any interested party, regarding the specifications.  While the Government will not respond directly to your comments and/or suggestions; we will consider them as we finalize the specifications in preparation for the forthcoming solicitation.
    Interested Parties shall respond with capability statements which are due by email to the point of contact listed below on or before November 16, 2021 by 1:00 PM (Central Time in Jefferson, Arkansas) to, Reference: FDA-SSN-1249781.
    Notice of Intent
    Responses to this sources sought announcement will assist the Government in determining whether any future requirement similar to this one should be set aside for small business, made available to full and open competition or procure through sole-source acquisition procedures.
    Disclaimer and Important Notes
    This notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in However, responses to this notice will not be considered adequate responses to a solicitation.
    No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).