The USPTO is seeking qualified businesses to provide a customer experience (CX) management platform or customer feedback management (CFM) platform for a multi-channel collection, measurement, and analysis of qualitative and quantitative customer feedback along the entire customer journey. The CFM platform should also track and control survey feedback invitations across channels; integrate with a customer relationship management (CRM) and Information Technology Service Management (ITSM) platforms; provide artificial intelligence (AI) sentiment and text analytics of qualitative customer feedback; utilize social listening capabilities; and provide customer journey mapping and customer persona development services.