THIS REQUEST FOR INFORMATION (RFI) 36C26221Q1285 – IS ISSUED SOLELY FOR INFORMATION AND PLANNING PURPOSES ONLY AND DOES NOT CONSTITUTE A SOLICITATION.
THE SUBMISSION OF PRICING, CAPABILITIES FOR PLANNING PURPOSES, AND OTHER MARKET INFORMATION IS HIGHLY ENCOURAGED AND ALLOWED UNDER THIS RFI IN ACCORDANCE WITH (IAW) FAR 15.201(e).

DISCLAIMER
This RFI is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. IAW FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI.
SOURCES SOUGHT DESCRIPTION
This is NOT a solicitation announcement. This is a source sought synopsis only. The purpose of this synopsis is to gain knowledge of potential qualified sources and their size classification relative to NAICS 541519 (size standard of 750 Employees). Responses to this synopsis will be used by the Government to make appropriate acquisition decisions. After review of the responses to this source sought synopsis, a solicitation announcement may be published. Responses to this source sought synopsis are not considered adequate responses for a solicitation announcement.

The Department of Veterans Affairs (VA), VISN 22 Network Contracting Office, is seeking sources that can provide Get Well Network Pathway Edition and Digital Whiteboard for VA San Diego Healthcare System:

GWN-SW-PEWB 
1 GET WELL NETWORK PATHWAY EDITION AND DIGITAL WHITEBOARD, TERM ONE YEAR
10
EA
15LT766A
2 LG 15.6″ PERSONAL HEALTHCARE SMART
TOUCHSCREEN ARM TV, 2 YEAR WARRANTY          
10
EA
PDI-AA1408-CB
B           
3 LG 15″ TOUCHSCREEN ARM – SUPPORTS UP
TO 8 LBS                                      
10
EA
KBA-G4356-GWN
N  
4 TG3 WIRELESS KEYBOARD AND DONGLE
10
EA
TFC46500620
5 J72-6B- COMPRESSION                         
10
EA
U324-000-DN 
6 USB3.0 RIGHT ANGLE ADAPTER.
USB-A(MALE) TO USB-A (FEMALE), DOWN
ANGLE (90 DEGREE), BLACK                     
10
EA
PDI-871-C
7 PDI SLIM WALL POWER SUPPLY, CREAM
(COMPATIBLE WITH 500 SERIES ARM-PDI-AA507-CB)           
10
EA
15LT766A
8 LG 15X6″ PERSONAL HEALTHCARE SMART
TOUCHSCREEN ARM TV (2 YEAR WARRANTY)
2
EA
PDI-AA1408-CB
B           
9 LG 15″ TOUCHSCREEN ARM-SUPPORTS UP
TO 8 LBS                                      
2
EA
KBA-G4356-GWN
N    
10 TG3 WIRLESS KEYBOARD AND DONGLE            
2
EA
TFC46500620
11 J72-6B-COMPRESSION                         
2
EA
U324-000-DN 
12 USB3.0 RIGHT ANGLE ADAPTER USB-A(MALE) TO USB-A(FEMALE), DOWN
ANGLE (90 DEGREE), BLACK                       
2
EA
PDI-871-C   
13 PDI SLIM WALL POWER SUPPLY, CREAM
(COMPATIBLE WITH 500 SERIES
             ARM-PDI-AA507-CB)
2
EA
PDI-255E-24 
14 24″ EXT BACKER PLATE NEW DESIGN
10
EA
INSTALLERRC
15 HEALTHCARE INSTALLERS REMOTE FOR
 HOSPITAL TVS                                  
1
EA
CT11-75COW-R
16 11″ STANDARD DUTY NYLON CABLE TIES,
 75LBS TENSILE STRENGTH, UV BLACK
             (100 PCS)                                      
1
EA

17 PLACEHOLDER LC-XX FIBER PATCH
CABLE- LENGTH/CONNECTOR/TYPE TBD              
2
EA
24342
18 CAT6A ETHER NET PATCH
CABLE-SNAGLESS RJ45, 550MHZ, STP, PURE
BARE COPPER WIRE, 10G, 26AWG, 3′,
             PURPLE                                        
11
EA
24369
19 CAT6A ETHER NET PATCH
CABLE-SNAGLESS RJ45, 550MHZ, STP, PURE
BARE COPPER WIRE, 10G, 26AWG, 14′,
             WHITE                                        
12
EA
GWN-DPLMNT-GV
V           
20 GOVERNMENT DEPLOYMENT FEES                 
10
EA

21 NETWORK ENGINEERING/DEVELOPMENT
OPERATIONS PROFESSIONAL SERVICES
             (HOURLY FEE)                                
2
EA

22 CABLING, INSTALLATION OF
INFRASTRUCTURE AND GWN EQUIPMENT              
1
EA

23 SHIPPING AND HANDLING                      
1
EA
C9200L-24T-4G
G-E TAA     
24 CATALYST 9200L 24 PORT DATA, 4X1G,
NETWORK ESSENTIALS. INCLUDES
C9200L-DNA-E-24-3Y:C9200L CISCO DNA
ESSENTIALS, 24 PORT, 3 YEAR TERM
LICENSE-TAA COMPLIANT                         
1
EA
GLC-SX-MMD TA
AA          
25 1000 BASE-SX SFP TRANSCEIVER MODULE, MMF,850NM, DOM, TAA COMPLIANT         
2
EA

STATEMENT OF WORK
IFCAP Tracking Number: 664-21-3-998-0097
COR: N/A

Title of contract: Get-Well Network Interactive Patient Care (IPC) Inpatient System

Background:
In 2013, the San Diego VAMC installed the Get-Well Network Interactive Patient Care (IPC) Inpatient system. The Get-well Network infrastructure and equipment was installed in 112 patient rooms. The system has now expanded to 47 VA hospitals nationally and has established Veteran-specific features and resources in the Get-well Network interactive patient care system. Lastly, Get-well Network provides interactive patient care solutions through evidenced based clinical pathway outcomes and web-based management and reporting tools.

Scope:

The Contractor shall provide, install, and configure an Interactive Patient Care System to educate and engage patients in their care.
Contractors must be able to demonstrate all required characteristics exist in production and should specifically describe how the contractor s functionality meets each requirement.
Patient Experience Configurable for each individual patient
Section 508 Compliance (VPAT Required)
Internet Access
Browser must include zoom in/out capability (contractors should indicate which browser is utilized by their IPC System)
Patients must be able to register and log into the my HealtheVet Patient Portal.
Internet content must be filtered by the vendor using a proxy server
Vendor must provide the internet circuit.
Games – Both pre-loaded and internet-based games should be available within the IPC System.
Entertainment Movies – 40 entertainment movies should be made available on the IPC System. At least 8 movies should be rotated quarterly with new movie titles.
Shopping Options – Shopping options should include internet-based shopping options as well as custom shopping content pages created for services like the Patriot Store.
Multi-language Capability – System should be capable of providing at least 2 language options (English and Spanish).
Language preference shall be configurable by the patient within the IPC System, automatically through language preference within Vista/CPRS, and by staff within the management console.

Patient Experience Configurable for each individual patient
Patient Experience focused on Outcomes patient experience should have gamification functionality to show patient tasks they’ve completed and remaining unfinished tasks
IPC System should be customizable to the patient at each location based on information received through the Vista/CPRS interface
IPC Vendor must offer the ability for patients to interact with the software using assistive adaptor technology such as sip and puff controls.
Low Visibility Experience with Screen Reader technology for blind Veterans

Patient Education
Staff educators must have the ability to preview potential supplemental content from education content providers through vendor s web portal.
Patients should be able to access on-demand VA owned/contracted education content
Contractor shall provide at least 650 education videos with the IPC Licenses
Content includes veteran specific education content from third party content vendors (including peer-peer content offerings); a list of content partners included with the IPC license should be included.
IPC System should be able to provide a customized education library for each patient. The customized patient library must be capable of being populated through:
Management Console
Vista/CPRS Interface
Staff Only Section of Patient Experience

Patient Alerts – Overlaid on top of TV Program or Movie
The size and shape of patient alerts should be configurable to overlay on top of television content and shall not take up the entire TV screen, switch channels, or TV inputs.
Alerts should be configurable within a management console control panel accessible by VA staff.

Web Based Management Console
Executive / Administrative Reporting within the management console
Real-Time Summary Dashboard with unit/date range filter capabilities showing utilization, Patient Satisfaction Levels, Comments, and Service Requests within the management console
Real Time System & Content Changes within the management console
Patient Profiles showing education completion, satisfaction, and discharge readiness within the management console

Patient Feedback Capability
Patients should be able to access survey questions in on-demand menu
IPC System shall be able to prompt patients without taking them completely off their screen to provide feedback at pre-programmed days/times.
Questions should be capable of being limited based on patient admission/discharge so as not to over prompt a single patient.
Feedback questions shall be able to be customized by unit.
Negative feedback should be sent to Staff immediately by email or communication device.
Web-Based Reports should be available through the management console with a summary patient satisfaction dashboard filterable by unit/date range.
Follow up questions should be capable of dynamically changing based on patient s response to a previous question.

Content Flexibility
Ability to configure IPC system with custom on-demand and alert content with VA initiatives and content (i.e. Whole Health Model of Care)

Client Community Website
Contractor should include unlimited user access to a contractor managed IPC community website for sharing of IPC implementation best practices. Community website should be dedicated to VA clients.

Staff to Patient Messaging
Ability for staff to send one-way messages (customizable canned or free text) to the patient from the management console.

Patient Portal
Contractor must have capability to allow patients to login into the patient portal (My HealtheVet) in the hospital and at home to access education content assigned specifically to them in any previous VA encounter with the vendor s inpatient or outpatient IPC system (potential future add on; not required to be included in this PWS).

Vista/CPRS Interfaces
Interfaces must include:
Admissions, Discharge, and Transfer (ADT) Interface (from Vista)
Education Orders (from Vista/CPRS to IPC System) Interface
Education Results (from IPC System to Vista/CPRS) Interface
LDAP (Management Console Login) Interface
Medications Interface
Dietary Interface (if the medical center has installed the appropriate dietary system prerequisites)
Clinical Communication Device Interfaces (e.g. Vocera)
Vista/CPRS Interface with simultaneous Internet Access from the IPC System patient experience
Patients cannot access the internet through the VHA network.
Describe and provide a network diagram demonstrating their system s capability to provide patients with internet access while interfacing with the Vista/CPRS.
Vendor must provide OIT Enterprise approval documentation for network design proposed.

Nursing Tools at the bedside
The IPC System should offer clinical tools at the bedside that complement nurse/physician workflow at the bedside.
Nursing bedside login to quickly view education completion without having to review CPRS documentation
Nursing bedside login to start patient facing workflows
Nursing bedside login to view and customize generic images to save to the patient s personalized education menu

Deliverables: 
Content design: This solution shall be designed to reflect how the Medical Center operates and fully customized to our specifications. The system must be built and implemented such that it reflects the values, goals, and objectives of the Medical Center. The leadership and staff of the Medical Center, as primary stakeholders, are critical to ensuring that this solution meets all of their criteria. While overall project management will be handled by the contractor, decisions of the Medical Center stakeholders will drive the design of each of its individual components. The Contractor shall develop the menu options and programming in accordance with the facilities decisions. The Contractor shall discuss IPC with the medical center leadership team and guide them in selecting three key outcomes (i.e. performance improvement) priorities to be achieved through the implementation of the IPC program.
The IPC functionality, menus, interfaces, and content shall be defined and configured to drive the outcomes sought by the organization.
One-year software licenses: Beginning at the time of system acceptance by the Government (date of approval for 1st bed in 1st unit to go-live), a one-year license for all software. The Contractor shall provide software licenses for operation of the software provided in the base period of the order. These licenses include the individual license for the IPC System at each television location.
Contractor will be responsible for procuring and managing the installation of all equipment, parts, software, and software licenses to complete installation.
INTERACTIVE PATIENT CARE ADVANCED PATHWAY SOFTWARE UPGRADE
The Contractor shall provide, install and configure a software upgrade to provide advanced functionality that will prompt and engage the patient proactively in their care process according to algorithms that provides different alerts and/or content based on patient actions taken within the IPC system or clinician actions in the management console or nursing tools.
Contractors should specifically describe how the contractor s functionality meets each requirement.
Patient Pathway Workflow Engine Capability
IPC System must be capable of engaging patients within existing clinical workflows. Contractors should provide sample workflow diagrams
Workflow engine must be customizable and capable of alerting patients based on multiple triggers (admission, date, time, gender, patient interaction, medication, diagnosis, nursing trigger in nursing tools). Alerts must allow for branching with branching logic capable of delay between alerts.
Based on patient interaction/responses to workflow alerts, the workflow engine must be able to follow up with various and multiple automated actions customized to the clinical workflow.
Vendor workflow engine must be capable of allowing government to customize and create additional patient workflows. Provide a list of the current Pathway templates included.
IPC System must be able to create new pathways based on national VA initiatives. For example, pathways focused on: Suicide Prevention, Oral Care, COPC, Opioid safety and Diabetes

Deliverables: 
Content design: This solution shall be designed to reflect how the Medical Center operates and fully customized to our specifications.
One-year software licenses: Beginning at the time of system acceptance by the Government (date of approval for 1st bed in 1st unit to go-live), a one-year license for all software. The Contractor shall provide software licenses for operation of the software provided in the base period of the order. These licenses include the individual license for the IPC System at each television location.
Contractor will be responsible for procuring and managing the installation of all software licenses to complete installation of the upgrade.
Proven Outcomes
The IPC system will have evidence of helping to improve Quality and Safety and/or Veteran Experience (SAIL and SHEP) outcomes. The contractor shall provide at least 9 case studies of the IPC system impacting a SHEP or SAIL measure.
DIGITAL WHITEBOARD LICENSES
The Contractor shall provide, install, and configure an Interactive Digital Patient Facing Whiteboard on the patient television.
Contractors should specifically describe how the contractor s functionality meets each of the requirements:

Interactive Digital Whiteboard
The Interactive Digital Whiteboard should replace the patient whiteboard in the patient room. Provide screenshots.
Digital Whiteboard should be a dedicated Whiteboard User Experience and not a content page within the standard IPC System User Experience.
Digital Patient Whiteboard should include the Staff assigned to the patient, ability to ask questions and see a log of the questions asked, staff visit tracker, Patient Schedule, Patient Tasks, Patient Goals, Clinician notes to the patient, Patient Journal, and Patient Friend/Relative Contact Information. Patient and Staff should have the ability to hide or disable content respectively. The management console should provide the ability to update individual whiteboards or bulk update a group of Digital Patient Whiteboards.
Patient tasks in whiteboard should be able to be manually created in management console or automatically assigned based on pathways.
Digital Whiteboard should have ability to shrink the TV picture in order to display key whiteboard information on TV screen at all times or when called up by clinicians (configurable by the medical center).

Deliverables: 
The functionality, menus, and content shall be defined and configured to drive the outcomes sought by the organization.
One-year software licenses: Beginning at the time of system acceptance by the Government (date of approval for 1st bed in 1st unit to go-live), a one-year license for all software. The Contractor shall provide software licenses for operation of the software provided in the base period of the order. These licenses include the individual license for the Digital Whiteboard at each television location.
IPC SYSTEM ADVISORY/SUPPORT SERVICES
The Contractor shall provide system support throughout the term of the software licenses including remote help desk support and regional client support management to both end-users and VA personnel. Support will include routine system updates and 24x7x365 Help desk support provided remote through the vendor call center. Contractor will provide a regional support team responsible for the overall success of Interactive Patient Care at the medical center. At a minimum, the regional support team should include Clinical, Technical, and Operational Support Resources. IPC Advisory Services staff will work with leadership on outcome priorities and staff on workflow design projects, provide staff and patient training, and work with the Medical Center on content updates. The responsibilities of the support team are as follows:

Deliverables:
IPC System Advisory/Support Services

IPC INTERNET SERVICE
The Contractor shall provide Internet Service to support the IPC System at each facility. Internet service should be used by contractor for remote support and for use by patients within the IPC System.

Deliverables:
Internet Service for IPC System

Performance Monitoring
Work will be monitored by the COR through active participation in the services provided and review of deliverables.
Security Requirements

Work under this task order is UNCLASSIFIED. The contractor shall comply with all applicable VASDHS security regulations and procedures during the performance of this contract.

Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI)

Not applicable.

Other Pertinent Information or Special Considerations

Identification of Potential Conflicts of Interest (COI)
There are no conflicts of interest anticipated within work solicited by this SOW and consequent RFP. Contractor shall avoid all conflicts of interest and all appearances of conflicts of interest.

Identification of Non-Disclosure Requirements
This contract does not require contractor access to any sensitive or proprietary information. Should it become necessary to access such information such as Patient Advocate patient concern/complaint forms, Congressional Inquiry information, patient & staff experience information collected during the execution of contracted work, or similar information potentially deemed sensitive, contractor shall hold the information in the strictest confidence. Any information deemed sensitive generated during the course of this contract will be released to no one other than the Contracting Officer Representative (COR) without prior written authorization of the Medical Center Director.

Inspection and Acceptance Criteria
Completion of above tasks and deliverables.

Risk Control

Due to the nature of the work to be performed under this contract there is no concern for Risk Control.

Place of Performance.
VA San Diego Healthcare System
3350 La Jolla Village Dr.
San Diego, CA 92161
Period of Performance

The deliverables are due within 1 year.

The information identified above is intended to be descriptive, not restrictive and to indicate the quality of the supplies/services that will be satisfactory. It is the responsibility of the interested source to demonstrate to the government that the interested parties can provide the supplies/services that fulfill the required specifications.
If you are interested and can provide the sought-out supplies/services, please provide the requested information as well as the information indicated below. Response to this notice should include company name, address, point of contact, size of business pursuant to the following questions:
(1) Is your business a: Service-Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), HUBZone, Woman Owned Small Business (WOSB), Large Business, etc.?
(2) Is your company considered small under the NAICS code identified under this RFI?
(3) Are you the manufacturer or a distributor of the items being researched above?
(4) If you re a small business and you are an authorized distributor/reseller for the items identified above, do you alter; assemble; modify; the items requested in any way?
(5) If you do, state how and what is altered; assembled; modified?
(6) Does your company have FSS GSA/NASA SEWP/NAC or any other federal contract? If so, please provide the contract number.
(7) If you are an FSS GSA/NASA SEWP/NAC or federal contract holder, are the items you are providing information for available on your schedule/contract?
(8) Please submit your capabilities regarding the salient characteristics being provided and any information pertaining to equal to items to establish capabilities for planning purposes?
*** Submissions addressing Section (8) should show clear, compelling, and convincing*** evidence that all equal to items” meet all the salient characteristics.
Responses to this notice shall be submitted via email to latricia.williams2@va.gov. Telephone responses shall not be accepted. Responses must be received no later than 3PM, PST. September 13, 2021. If a solicitation is issued it shall be announced later, and all interested parties must respond to that solicitation announcement separately from the responses to this source sought. Responses to this source sought notice are not a request to be added to a prospective bidders list or to receive a copy of the solicitation. Please reference 36C26221Q1285 if possible, please provide unofficial pricing. Notice: No remanufactures or gray market items/ supplies will not be acceptable. Interested parties of RFI must be an authorized reseller, distributor, or dealer of the O.E.M. (Original Equipment Manufacturer). Verification can be provided by an authorization letter or other documents from the OEM. Equipment shall be in accordance with the OEM terms and conditions.