The Veterans Administration, SAOW Network Contracting Office (NCO) 22 is issuing this sources sought synopsis as a means of conducting market research to identify parties having an interest in and the resources to provide furnishing all necessary parts (excluding hand pieces), labor, transportation, and access required to provide: (1) enhancements to the Abbott Medical Optics Whitestar Signature Phacoemulsification Unit when available, (2) annual onsite technical support, (3) onsite clinical support (4) software upgrades, (5) patch management, (6) technical telephone support for the Government-owned Whitestar Signature unit located at the VA Long Beach Healthcare System (VALBHS), 5901 E 7TH Street, CA 90822. The results of this market research will contribute to determining the method of procurement. The applicable North American Industry Classification System (NAICS) code assigned to this procurement is 811211. The Government is anticipating a single award contract with a base year and three (3) year option periods. The base year period of performance is anticipated to begin on or about October 1,2020. A draft copy of the statement of work is provided with this notification. THERE IS NO SOLICITATION AT THIS TIME. This request for capability information does not constitute a request for quote; submission of any information in response to this market survey is purely voluntary; the government assumes no financial responsibility for any costs incurred. If your organization has the potential capacity to perform these contract services, please provide the following information: 1) Organization name, address, email address, Web site address, telephone number, and size and type of ownership for the organization; and 2) Tailored capability statements addressing the particulars of this effort, with appropriate documentation supporting claims of organizational and staff capability. If significant subcontracting or teaming is anticipated in order to deliver technical capability, organizations should address the administrative and management structure of such arrangements. In addition, contractors who respond to these sources sought notice shall provide specific documentation/information that it has provided preventative maintenance and repair services for the specific brand and model of the Whitestar unit identified in this notice and the draft statement of work. Acceptable documentation for example would be a copy of a contract or PO identifying the specific equipment and services performed and/or a letter from Johnson & Johnson Vision, Inc identifying your firm as an authorized 3rd party service provider. The government will evaluate market information to ascertain potential market capacity to 1) provide services consistent in scope and scale with those described in this notice and otherwise anticipated; 2) secure and apply the full range of corporate financial, human capital, and technical resources required to successfully perform similar requirements; 3) implement a successful project management plan that includes: compliance with tight program schedules; cost containment; meeting and tracking performance; hiring and retention of key personnel and risk mitigation; and 4) provide services under a performance based service acquisition contract. BASED ON THE RESPONSES TO THIS SOURCES SOUGHT NOTICE/MARKET RESEARCH, THIS REQUIREMENT MAY BE SET-ASIDE FOR SERVICE DISABLED VETERAN OWNED SMALL BUSINESS (SDVOSB), VETERAN OWNED SMALL BUSINESS (VOSB), SMALL BUSINESS OR PROCURED THROUGH FULL AND OPEN COMPETITION. Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions. Submission Instructions: Interested parties who consider themselves qualified to perform the above-listed services are invited to submit a response to this Sources Sought Notice by August 20, 2020, 2:00PM (PST). All responses under this Sources Sought Notice must be emailed to firstname.lastname@example.org.
Statement Of Work
Scope: The services to be provided by the contractor under this agreement shall consist of furnishing all necessary parts (excluding hand pieces), labor, transportation, and access required to provide: (1) enhancements to the Abbott Medical Optics Whitestar Signature Phacoemulsification Unit when available, (2) annual onsite technical support, (3) onsite clinical support (4) software upgrades, (5) patch management, (6) technical telephone support for the Government-owned Whitestar Signature unit.
Abbott Whitestar Signature, EE# 118701, S/N: 201460083
Abbott Whitesatr Signature Pro, EE#139975, S/N: 201977074
Period of Agreement: This contract will be for the period of 1 year starting October 1, 2020 September 30, 2021, with 3 option years
Hours of Coverage:
Normal hours of coverage will be Monday through Friday from 8:00am to 8:00pm, excluding federal holidays.
All service/repairs will be performed during stipulated hours of coverage unless requested or approved by Healthcare Technology Management.
Federal Holidays observed by the VAMC are:
New Year s Day
Martin Luther King Day
Services to be Provided:
Telephone Technical Support: Telephone assistance will be provided 24/7, 265 days/year.
Labor: The contractor will provide all labor associated with the repair of the equipment covered under the contract agreement. One (1) Preventive Maintenance Inspections (PMIs) per year are included. Inadequate or improper repairs performed by the contractor will be correctly repaired at a time convenient to the VA at no additional expense to the VA. There will be no limitation to the number of labor hours provided within the stipulated timeframes of contract coverage.
Response Times: Contractor will acknowledge requests by telephone for service within 2 hours.
Communications: Contractor will always contact HTM/Biomedical Engineering Section, via telephone (562)826-5977) or email before and after arrival at the site.
Note: To ensure proper equipment history documentation, the contractor will forward all preventive maintenance records within 5 Business days of completion to Healthcare Technology Management.
Documentation: Contractor will provide individual written service reports which describe services performed on the equipment (in sufficient detail to be acceptable to the field inspectors of The Joint Commission). The following information must be provided in each service report:
1) Date of service
2) Summary of problem and action taken
3) Parts replaced
4) Labor hours
5) Travel time
6) Equipment serviced (description, Equipment ID #, serial number, etc.)
7) Purchase order number
Note: This report must be approved and signed by Healthcare Technology Management/Biomedical Engineering personnel or their representative. A copy of each report will be left with HTM/Biomedical Engineering. In the event that HTM/Biomedical Engineering is not available to receive the service report (outside normal working hours), the service report will be left with the supervising official of the equipment that was serviced; the supervising official will forward the service report to HTM/Biomedical Engineering (138B) the next working day.
Qualifications: Contractor shall be engaged full-time in the maintenance and repair of the equipment listed in Section I.
Contractor shall have access to complete service manuals
Contractor shall have access to software diagnostic keys
Contractor shall, without exception, provide all hand tools, diagnostic test equipment, ladders, and anything else necessary to perform the work.