36C10B20R0005 – Sources Sought – VHA Saas Patient Check-In Mobile App

Dec 14, 2019 | Sources Sought

Changed: 10/15/2020

Due to responses received to the subject Request for Information, the Government intends to solicit this requirement as a Service-Disabled Veteran-Owned Small Business set-aside on the beta.SAM website.  This notice does not in itself represent the issuance of a formal request for proposal/quotation and is not intended to be taken as such.  The solicitation is estimated to be issued on or around October 26, 2020.

Changed: 7/15/2020

The purpose of this amendment is to post vendor set questions and answers.

Changed: 7/10/2020

The purpose of this amendment is to extend responses for this RFI to 7/17/2020 by 12PM EST.
 

Changed: 7/1/2020

The purpose of this notice is to extend the response date to 7/10/2020 12PM EST and to post vendor set questions and answers.  
 

THIS IS NOT A SOLICITATION.  Request for Information (RFI)/Sources Sought notice is being issued in accordance with Federal Acquisition Regulation (FAR) 15.201(e) to conduct market research.  The Office of Veterans Access to Care requires commercial patient check-in mobile application solution (henceforth referred to as Mobile App) designed especially for the healthcare industry to modernize VA to the commercial market provided in a Software as a Service (SaaS) delivery model. VHA is seeking a viable solution that can be easily transferred from one commercial vendor to another.  The Contractor shall provide, host, and deploy a commercially available Patient Check-in Mobile App solution that is VA approved across the VA enterprise.  Subsequent publication of the Mobile App in Apple App Store, Google Play and the VA Mobile App Store (henceforth referred to as National Rollout) and Phase 3 will only occur following the acceptable completion of both Phase 1 and Phase 2.

The requirements are further detailed in the attached draft Performance Work Statement (PWS) provided. SEE ATTACHED DOCUMENTS FOR DETAILS AND SUBMISSION INSTRUCTIONS.

Changed: 6/18/2020

THIS IS NOT A SOLICITATION.  Request for Information (RFI)/Sources Sought notice is being issued in accordance with Federal Acquisition Regulation (FAR) 15.201(e) to conduct market research.  The Office of Veterans Access to Care requires commercial patient check-in mobile application solution (henceforth referred to as Mobile App) designed especially for the healthcare industry to modernize VA to the commercial market provided in a Software as a Service (SaaS) delivery model. VHA is seeking a viable solution that can be easily transferred from one commercial vendor to another.  The Contractor shall provide, host, and deploy a commercially available Patient Check-in Mobile App solution that is VA approved across the VA enterprise.  Subsequent publication of the Mobile App in Apple App Store, Google Play and the VA Mobile App Store (henceforth referred to as National Rollout) and Phase 3 will only occur following the acceptable completion of both Phase 1 and Phase 2.

The requirements are further detailed in the attached draft Performance Work Statement (PWS) provided. SEE ATTACHED DOCUMENTS FOR DETAILS AND SUBMISSION INSTRUCTIONS.

Changed: 5/14/2020

The Office of Veterans Access to Care, Veterans Point of Service is working diligently to provide a new patient check-in solution to replace the current antiquated VetLink kiosks.  Due to the current pandemic, a more modernized patient check in method has been included in our new solution.  The contract award for the new solution is anticipated to be issued by late summer 2020.  This is a tentative, anticipated timeline. Additional details shall be forthcoming. Please continue to monitor Contract Opportunities website for additional information about this requirement.
 
 

Changed: 1/9/2020

The purpose of this amendment is to extend response date to the RFI to January 16,2020 at 12PM EST.

Changed: 1/6/2020

The purpose of this amendment is to extend the response date to January 10, 2020 at 12PM EST.

Request for Information for
Veterans Health Administration
Office of Veterans Access to Care
Patient Tablet Kiosk Commercial Replacement Solution
December 12, 2019
36C10B20R0005

THIS IS NOT A SOLICITATION. In lieu of an industry day as VA anticipated, a Request for Information (RFI)/Sources Sought notice is being issued in accordance with Federal Acquisition Regulation (FAR) 15.201(e) to conduct market research. This RFI is issued solely for information and planning purposes it does not constitute a Request for Quote (RFQ) – or a promise to issue a RFQ in the future. This RFI does not commit the Government to contract for any supply or services whatsoever. The Department of Veterans Affairs (VA) is not, at this time, seeking proposals and will not accept unsolicited costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested vendor s expense. Not responding to this RFI does not preclude participation in any future RFQ, if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions become Government property and will NOT be returned. This announcement is based upon the best information available and is subject to future modification. An opportunity for hardware/software demonstrations may be held at a future date, depending on response and schedule.

Overview: The Office of Veterans Access to Care requires a Commercial Off the Shelf (COTS ) hardware and software replacement patient tablet kiosk solution that is cloud-based, includes tablets with touchscreen interface, and all hardware incidental to the patient kiosk solution (e.g. privacy screen, device display stand, mounting hardware, USB Lightning cables with 18W USB-C power adaptors, power cleaner surge protectors power cord and cable; and card scanner ). The Contractor shall deliver a commercial replacement patient kiosk solution that provides an ongoing recharging capability (e.g. continues power source); ultra-low power consumption and extended battery life. The COTS cloud-based solution must be easily transferred from one commercial vendor to another. The Contractor s Application Programming Interfaces (APIs) shall be Substitutable Medical Applications, Reusable Technologies (SMART) Fast Healthcare Interoperability Resource (FHIR) compliant and shall be Health Level Seven (HL7) compliant.

Prior to installation, VA requires the Contractor to perform surveys, data calls and assessments of the current as-is and the to-be state based on kiosk utilization for kiosk hardware equipment requirements (e.g., determine must-have quantities of tablets needed per site, as well as determine the quantities of display stands in each available style per site). The Contractor shall make recommendations to VA based on industry standards and an assessment of the kiosk as-is state for tablet display stand hardware. The requirements are further detailed in the attached draft Performance Work Statement (PWS) provided.

Information Requested:

Capabilities/Qualifications:
Include a description of the capabilities/qualification/skills your company possesses for each of the below statements:
Describe the capability to provide, maintain and support an enterprise patient tablet kiosk replacement solution that has a wide array of locations within and outside the Continental United States, in accordance with the requirements listed in the PWS
Describe the methods of training (e.g. remote, on site, webinars, FAQs) for the patient tablet kiosk replacement solution including how the training methods are structured (e.g. continuous, modules)
Provide a statement on how your software will interface with the Cerner Suite Platform and Veterans Health Information Systems and Technology Architecture (VistA)
Provide a Voluntary Product Accessibility Template (VPAT ) for the hardware/software that would meet the requirements
The Government requires that the VHA Patient Tablet Kiosk Replacement Solution should be provided as Software as a Service (SaaS). VA can host the Contractor s product in the VA Enterprise Cloud if all parties agree. Provide the terms of your SaaS agreement, to include if software is a stand-alone module or part of a larger suite.
Provide terms of standard and extended warranty coverage on equipment. If extended warranty coverage is not offered, please indicate that in the response.

Additional Questions: In addition, please answer the following list of questions:
What additional information, technical or otherwise, would you need to know in order to propose?
Are there any aspects of our requirement that are unclear or appear to be missing?

Rough Order of Magnitude (ROM) – Please provide any feedback on the draft PWS, to include a ROM. ROM should include pricing for SaaS per month billed annually for an enterprise, both flat rate pricing and usage-based pricing models include plan details for each.

Company Information/Socio-Economic Status:
Provide your company size and point of contact information (name, email, phone number);
Provide supply schedule contract number, if applicable, or state if open market;
Indicate whether your company, subcontractors, teaming partners, etc. have a Federal Socio-Economic Status, e.g., Small Business, Service-Disabled Veteran-Owned Small Business (SDVOSB), Veteran-Owned Small business (VOSB), Women-Owned Small Business (WOSB), Disadvantaged Small business, and/or Hub Zone. If SDVOSB or VOSB, is your company and/or partners registered in the Veterans Information Pages repository (https://www.vip.vetbiz.gov/)?

Teaming Arrangements: Description of teaming arrangements that your company would consider in performing the work.

Specific Response Instructions: Please submit your RFI response in accordance with the following: 1) No more than 10-pages (excluding transmittal page). Include the name, email address and phone number of the appropriate representative of your company; 2) Mark your response as Proprietary Information if the information is considered business sensitive. 3) NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI. The Government will not review generic marketing materials that do not address the information contained herein or the attached PWS.

Responses are requested no later than 12:00 PM EST, December 20, 2019 via email to Keiahna.Brewer@va.gov. Please note 36C10B20R0005 Response to RFI – VHA Patient Tablet Kiosk Replacement Solution in the subject line of your response. Only email submissions will be accepted.

Questions regarding this RFI may be submitted via email to Keiahna.Brewer@va.gov. The Government will try to answer all questions. Please note 36C10B20R0005 Questions for RFI – VHA Patient Tablet Kiosk Replacement Solution in the subject line of your questions.

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