36C10A20Q0313 – Sources Sought – U009–(Cloned) Digital Communication Boards (VA-20-00075793) (VA-20-00090314)

Sep 5, 2020 | Sources Sought

RFI Notice

The Department of Veterans Affairs is conducting market research for a digital patient health education system such as PatientPoint or comparable solutions.
This notice is issued solely for information and planning purposes – it does not constitute a Request for Quote (RFQ)/Invitation for Bid (IFB)/Request for Proposal (RFP) or a promise to issue an RFQ, IFB or RFP in the future. This notice does not commit the VA to contract for any supply or service. Further, the VA is not seeking quotes, bids or proposals at this time and will not accept unsolicited proposals in response to this RFI notice. The VA will not pay for any information or administrative costs incurred in response to this notice. Submittals will not be returned to the responder. Not responding to this notice does not preclude participation in any future RFQ or IFB or RFP, if any is issued. It is the responsibility of potential offerors to monitor the Governmentwide Point of Entry for additional information pertaining to this requirement. The anticipated NAICS code is: 541519 Other Computer related services

A brief synopsis of the required services is provided below:

VA is seeking information on a Digital patient health education resources that describe and illustrate the management of diseases and disorders. The solution should have the ability to change communications into actions and promote the practices of preventive medicine and patient centered care. If interested and capable of providing either the specific PatientPoint product or an equal product, please see How to respond instructions below to submit proposals/ response or questions if Applicable.
Brand Name or Equal Description
PatientPoint is a patient engagement solutions that provides digital health education resources that describe and illustrate the management of diseases and disorders have the ability to change communications into actions and promote the practices of preventive medicine and patient centered care.

VA Minimum Requirement/Salient Characteristics
PatientPoint
PatientPoint brand name or equivalent digital patient health education system

SALIENT CHARACTERISTICS:
The Contractor shall provide a Patient Point brand name or equivalent digital patient health education system that meets the following salient characteristics:
The system shall provide the Patient Point Communicate Hospital, Clinic Digital Waiting Room Program, or equivalent, that includes:
10 large wall mount or floor stand digital liquid crystal display (LCD) high definition (HD) screens with PatientPoint media player (Make/model Brightsign/XD1034-W), or equivalent, and software license, monthly lease, hardware, maintenance and service and support. Size of screen dependent on area. Configuration for screen sizes ranging from 32 to 55 (Model: 32SE3KE, 43LT340C, 49LT340C, 55UT640s or equivalent)
The screens shall be placed in high traffic areas in the VA locations listed in section 1.1.
The screens shall provide individualized information on each screen that includes health education content and facility information that can be used as a marketing platform. The Contractor shall work with VAIHCS staff to determine appropriate content for each of the 10 screens which may include creation of content, including exclusive disease state content that includes topic summaries, anatomical images, interactive tools, animated content and videos as well as event and benefit information.
Automated processes of scheduling, delivering and reporting on multi-channel digital signage.
An online portal that designated employees shall have access as well as an account manager access to assist with displaying and changing content on the communication screens.
Each screen can be detailed to each specific site of installation that provides multi-platform access allowing for creating, uploading, scheduling and viewing content across different products.
Continuous remote monitoring and access from the Contractor to ensure content is uninterrupted and for repair, power and volume control.
Onsite and virtual training for those designated to assist with content updates and learning the system and process (refer to section 1.2 Training).
WiFi connectivity device (hardware included) for each VA location
Content that is accurate, up to date and easy to understand. Online customer access for configuration, content creation management, uploads and scheduling of messaging. Scheduling shall provide flexible messaging which may be initiated on an individual, group or full network of screens. Customer service portal to provide multi-platform access that allows for creating, uploading, scheduling and viewing content across all products. The authority can be given in tiered accessibility to allow for more individualized creation of information.

The system shall include the PatientPoint Interactive Exam Room, Primary Care Content Program or equivalent, that includes:
29 Interactive LCD HD Screens for Exam Room with access to a full Health Content Library including multimedia education (articles, videos, 3D anatomical visuals) for the physicians to enrich the exam room experience and to aid patient comprehension and reinforce key steps for treatment compliance.
The Contractor shall work with VAIHCS staff to determine appropriate content for each of the 29 screens which may include creation of content, content feed includes exclusive disease state content including topic summaries, interactive tools, anatomical images, and animated content and videos not available through other outlets. Content shall be gained through licensed professionals that align with current and approved practice. In addition to content created with VAIHCS staff, the system shall provide unlimited access to a full Health Content Library. All content in the Health Content Library shall have a Medical Reviewer who is a practicing physician in the field. The reviewers shall approve the medical accuracy of each educational piece created before it is published and provide valuable feedback about the content from their day-to-day interactions with patients. Content shall also be managed through the customer service portal allowing for configuration, content creation management, uploads, viewing and scheduling on all or individual group screens that is accessible to designated staff. Along with the interactive screen, a built-in media player allows for functionality specific to the health care setting such as hours of operation and volume control settings.
29 interactive touchscreen devices with built in media player and software package (Make/Model: Bluefin/BS22 all-in-one with Brightsign XT1144 or equivalent) that provide education and information.
Information can be emailed to patients from face to face clinician appointments.
Device allows three dimensional images that can be used for patient teaching at the point of contact and can be mounted for easy placement in exam rooms and designated patient care areas.
Functionality specific to the healthcare setting such as hours of operation settings and volume control.
The service includes onsite and virtual training for those designated to assist with content updates and learning the system and process.
WiFi connectivity device (hardware included) for each VA location to allow for easy connection and does not touch VA s network.
Remote monitoring of digital touch screen, media player, WiFi connectivity, and content to portal to ensure the system is live, up to date, enabling updates, remote troubleshooting and repair capabilities. This is monitored through Cradlepoint (Model: IBR600C) or equivalent.
Tiered accessibility

The system shall operate on its own WiFi network. The system shall not be connected to the VA network/WiFi.
All content shall be kept up to date with regular refreshes. All health education content shall be reviewed by subject matter experts in each specialty to ensure information is accurate and up to date.
The Contractor shall coordinate the curation of materials included in PatientPoint (or its equivalent) with VAIHCS, ensuring information complies with standards of VA care throughout all services and subspecialties; where specific VA patient health education material is needed, the Contractor s content shall be replaced with VHA/VAIHCS content.
The system shall include PatientPoint 360 Mobile Engagement Platform or equivalent that provides a mobile app (compatible with iOS/Android/iPad) that provides access to the Health Content Library.
The system shall include cellular/WiFi device connectivity
and system maintenance.
On-site installation, maintenance, service and support included.
All required hardware (including wall mount and floor stand) and software included.

How to Respond:
Responses should be as complete and informative as possible. It is requested that interested offerors respond to the following questions:
a. Provide a brief summary of your technical capability to meet the requirements, to include specific product information. Please provide an estimated schedule for installation of the solution. If proposing an or equal product, please specifically address if each salient characteristic is met.
b. Please provide any questions/comments/recommendations on the salient characteristics or provide any information that may VA better define this requirement.
c. Please provide any existing contract vehicles (GSA FSS, GWAC, etc) you currently hold for which this requirement would be within scope. Is your company the OEM of the product or a reseller? If an OEM, do you have resellers available?
d. Name of the firm, point of contact, phone number, email address, DUNS number, CAGE code, a statement regarding small business status (including small business type (s)/certifications(s) such as SDB, 8(a), HUBZone, SDVOSB, WOSB, etc.) under the corresponding NAICS code.
RESPONSE SUBMISSION
Please submit responses via email to Camille.Dye@va.gov by 1:00 PM EST, September 9, 2020. VA reserves the right not to respond to any or all emails or materials submitted.

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